Help & Support
Quick reference guide for using the BEO Portal
📊 Portal Overview
Dashboard
Overview of upcoming events and recent activity
All BEOs
Browse and search all Banquet Event Orders
New BEO
Create a new event order
BEO Reports
Analytics and data export
Calendar
Visual schedule of all events
👥 User Roles
Managers
• Review and approve event requests
• Create and finalize BEOs
• Update BEO status
• Review photos and notes after events
• Use Reports for performance tracking
Staff
• View upcoming events
• Review BEO details for setup and service
• Upload photos during and after events
• Add notes about event execution
• Complete assigned tasks
🏷️ BEO Status Definitions
Draft
Event request received, BEO not yet finalized
Pending Review
Manager reviewing and final client sign-off confirmation
In Progress
BEO approved, event is upcoming
Needs Attention
Issue or missing information requires review
Completed
Event finished, awaiting photos and notes
✅ Common Tasks
Creating a New BEO
- Click "New BEO" in the sidebar
- Fill in event details (date, time, location, guest count)
- Add service style and setup instructions
- Link Dropbox folder for documents
- Set initial status and save
Uploading Photos
- Open the BEO from "All BEOs"
- Scroll to photo upload sections
- Upload to correct category (Room Setup, Food, During/After Event, Cleanup)
Adding Notes
- Open the BEO
- Scroll to "Manager Notes" section
- Add observations or feedback
- Save changes
Updating Status
- Open the BEO
- Find the "Status" dropdown
- Select appropriate status
- Save
Need Help?
Portal Support
support@lafronterausa.com
Event Operations Manager
Eddie Flores
Technical Issues
Submit a ticket through the Dashboard
Pending Internal Review
Manager reviewing before client confirmation
For event-specific questions, contact your event manager directly.